Introduction:

The Commercial Bank of Ethiopia (CBE) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your data.

Data Collection:

We collect personal information about you only when it is necessary for our legitimate business needs, including:

• Opening and managing accounts: Name, address, contact information, identification documents, income information, and transactional data.
• Providing you with banking products and services: Transaction details, loan applications and repayments, and service preferences.
• Preventing fraud and managing risk: Transaction monitoring, identity verification, and compliance with legal and regulatory requirements.
• Improving our services: Analyzing customer behavior to personalize offerings and identify areas for improvement.

Data Use:

We use your personal information for the following purposes:

• Fulfill your requests and provide you with banking services: Process transactions, grant loans, and provide customer support.
• Communicate with you: Send account statements, marketing materials, and updates about our services.
• Conduct market research and improve our services: Analyze customer behavior to understand your needs and improve our offerings.
• Prevent fraud and comply with legal and regulatory requirements: Report suspicious activity and comply with anti-money laundering and other regulations.

Data Disclosure:

We will not disclose your personal information to any third party without your consent, except in the following situations:

• To service providers who help us operate our business: These providers are obligated to protect your information and use it only for the purposes we specify.
• To comply with legal and regulatory requirements: We may disclose your information to law enforcement agencies or other government officials if required by law.
• To protect our rights and interests: We may disclose your information to defend ourselves against legal claims or investigations.

Data Security:

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Data Retention:

We will retain your personal information for as long as it is necessary for the purposes described in this policy unless a longer retention period is required by law.

Your Rights:

You have the right to:

• Access your personal information and request corrections or updates.
• Object to the processing of your personal information.
• Lodge a complaint with a supervisory authority.

Contact Us:

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Call Center: +251951
• Website: https://combanketh.et

Training and Awareness:

All CBE employees are trained on proper methods for accessing and sharing data according to our policies. This training includes all system users, regardless of their role.

Exceptions and Policies:

Any exceptions to this policy will be managed and documented in accordance with CBE's established policies on Configuration Management, Change Management, and Control Exceptions.

Changes to this Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.